Terms of service

Terms of Service

Effective Date: 09 January 2026

Welcome to Karsan Protection. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Karsan Protection is a supplier of fire safety equipment, emergency protection systems, nurse calling systems, smoke detectors, fire alarms, wireless safety devices, and related safety products for residential, commercial, industrial, healthcare, hospitality, and institutional use.

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to comply with these Terms and all applicable laws.

3. Products

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However:

  • Product images are for illustration purposes only.

  • Actual product color, appearance, or packaging may vary slightly.

  • Specifications may change without prior notice due to manufacturer updates.

  • We reserve the right to discontinue or modify products at any time.

4. Pricing

  • All prices are listed in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Applicable taxes and shipping charges (if any) will be displayed during checkout.

5. Orders

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer.

  • Request additional verification before processing an order.

If your order is cancelled after payment, the full amount will be refunded.

6. Shipping

  • Orders are generally processed and dispatched within 24 hours after order confirmation (excluding Sundays and public holidays, if applicable).

  • Delivery timelines depend on the customer's location and courier service.

  • Karsan Protection is not responsible for delays caused by courier companies, natural disasters, strikes, weather conditions, or other events beyond our control.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Products that are defective, damaged during transit, or incorrectly delivered may qualify for replacement or refund according to our policy.

8. Warranty

Warranty, where applicable, covers manufacturing defects only.

The warranty does not cover:

  • Physical damage

  • Improper installation

  • Misuse or abuse

  • Water or fire damage

  • Unauthorized repair or modification

  • Damage caused by incorrect voltage or improper operation

Please follow the installation and operating instructions provided with the product.

9. Installation

Some fire safety and security products require professional installation.

Karsan Protection is not responsible for issues resulting from improper installation, incorrect wiring, or failure to follow installation guidelines.

10. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Copy, reproduce, or misuse website content without permission.

  • Upload harmful software, viruses, or malicious code.

11. Intellectual Property

All website content, including:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Text

  • Designs

  • Trademarks

are the property of Karsan Protection or their respective owners and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Karsan Protection shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business interruption

  • Delays in delivery caused by third parties

  • Improper installation or misuse of products

  • Damages arising from events beyond our reasonable control

Our total liability shall not exceed the amount paid for the product purchased.

13. Privacy

Your personal information is handled according to our Privacy Policy.

We do not sell or rent your personal information to third parties.

14. Third-Party Services

Our website may use third-party payment gateways, courier services, or external platforms.

Karsan Protection is not responsible for the policies or services provided by these third parties.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

The updated version will be posted on this page with the revised effective date.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Karsan Protection

Contact Person: Deepak Bhardwaj

Address:
B-33, Lawrence Road, Indira Colony, Tri Nagar, Near Seven Seas, Delhi – 110035, India

Phone: +91 8950440646

Email: karsanprotection@gmail.com

Thank You

Thank you for choosing Karsan Protection. We are committed to providing reliable fire safety equipment, wireless protection systems, and professional customer support to help safeguard lives and property.